Using the site
Train Map UK is operated by Optional Ltd. By using it you accept these terms. The site is free, needs no account, and is provided for information and interest.
Accounts
An account is free and optional, and is for people aged 13 and over. It adds features of its own, such as saving stations and trains and seeing them on any device. You need an email address you can receive mail at, or a Google account, and you are responsible for keeping your sign-in to yourself.
You can delete everything you have saved at any time from the account page, and close the account by asking via the contact page. We may close an account that is used to misuse the site, for example by automated bulk use, and we may change what an account offers, telling you first where we can. What we keep, and why, is on the privacy page.
Email alerts
What you are buying. Email alerts for your saved regular services: an email when one runs late or is cancelled, on the days and from the time before departure that you choose. They come with the alerts feature, £1 a month, and with the Commuter package, £5 a month, which includes them. Alerts for a platform change are free with any account. Alerts are sold by Optional Ltd, a company registered in England and Wales, company number 12641375, whose registered office is The Shaftesbury Centre, Percy Street, Swindon SN2 2AZ.
Price and payment. You pay monthly in advance, from the day you subscribe, until you cancel. We are not registered for VAT, so none is charged or shown. Payment is taken by Stripe; we never see or store your card details. If we change the price we will email you at least 30 days before it applies, so you can cancel first if you wish.
Cancelling. You can cancel at any time with Manage your subscription on the account page. Your alerts carry on until the end of the month you have paid for, and nothing more is charged. If you cancel within 14 days of your first payment, ask via the contact page and we will refund that payment in full. This is your right to cancel under the Consumer Contracts Regulations 2013, which nothing here reduces.
What alerts can and cannot do. Alerts come from Network Rail's reports of where trains are, which are usually prompt but can be late, missing or wrong, and an email can be held up on its way to you. So an alert can arrive late or be wrong, and a train can be late or cancelled without one. Always check the times at the station or with the operator before you travel. The Liability section applies to alerts as it does to the rest of the site.
Accuracy
The railway data comes from OpenStreetMap, Wikidata, National Rail and Network Rail. Some of it is contributed by volunteers, some is published by the industry, and all of it is a snapshot rather than a live picture of the network. It may be incomplete, out of date, or wrong. Stations move, lines close, timetables change, and errors in the sources appear here too.
We take the accuracy of this seriously and correct mistakes when they are reported, which is why the contact page exists. But nothing here is an official source, and it is not checked by anyone at a train operator.
Live trains
The live map shows where trains are estimated to be, built from operators' own feeds and from position data that arrives in bursts rather than continuously. Between reports a train's position is worked out rather than observed. Times are predictions, not promises. Use the station departure boards or the operator's own app for anything you are relying on.
Ticket prices
Fares shown on this site come from National Rail's published fares data, not from any retailer. That matters in two ways.
- A walk-up price (Anytime, Off-Peak, Super Off-Peak) is a published fare you can buy on the day, subject to the time and route restrictions shown with it.
- An Advance price is the cheapest fare ever published for that journey. Advance tickets are limited in number and sell out, so the price you find may be higher, and on the day of travel they are often gone entirely.
Prices are adult, standard class, single, and exclude railcard and child discounts. The data is refreshed regularly but fares change, so the price you are quoted when you book is the price that counts, not the one shown here.
We are not the railway
Train Map UK is an independent site. It is not affiliated with, endorsed by or operated by National Rail, the Rail Delivery Group, Network Rail, or any train operator. Their names and marks are used only to identify their services, and remain their property.
Buying from the shop
Everything in the shop is sold by Optional Ltd, a company registered in England and Wales, company number 12641375, whose registered office is The Shaftesbury Centre, Percy Street, Swindon SN2 2AZ. These terms apply to every order alongside your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which nothing here reduces.
What you are buying. Each product’s page in the shop describes what it is, its size and materials and how it is packed, and that description is part of your order. Everything is made to order by our production partners in the UK and dispatched to the address you give at checkout. Where an item is a numbered limited edition, your number is allocated when your payment is taken.
Price and payment. The price shown includes delivery to the UK. We are not registered for VAT, so none is charged or shown. Payment is taken in full at checkout by Stripe; we never see or store your card details. A discount code is valid only for the item it names, may be used once, and cannot be applied after payment.
Delivery. Orders are sent by tracked courier and usually arrive within 5 to 7 working days. We email you a tracking link when yours is dispatched. If it has not arrived within 14 days of that email, tell us and we will chase it or send another.
Cancelling and returning. You may cancel your order for any reason up to 14 days after you receive it. Tell us by email, then return the item to us within 14 days of telling us; we refund the full price, including the original delivery, within 14 days of receiving it back. The cost of returning it is yours unless it is faulty or damaged. Once an order has gone into production we cannot stop it, but the right to cancel after delivery is unaffected.
Cancellation form. Any clear message saying you want to cancel is enough. You may use this form, but you do not have to:
To Optional Ltd, The Shaftesbury Centre, Percy Street, Swindon SN2 2AZ, hello trainmap co.uk:
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(Delete as appropriate.)
Damaged or faulty orders. If what arrives is damaged, faulty or otherwise not as described, email us a photo within 30 days and we will send a replacement or give you a full refund, whichever you prefer, at no cost to you.
Contact. Write to us through the contact page or reply to any order email. These terms and any dispute are governed by the law of England and Wales.
Liability
The site is provided as it is, without warranty of any kind. We do not promise it will be available, accurate, complete or uninterrupted.
To the extent the law allows, we are not liable for any loss arising from relying on this site, including a missed train, a ticket bought for a service that does not run, or a journey planned around information that turned out to be wrong.
Some liability cannot lawfully be excluded, and this page does not try to: liability for death or personal injury caused by negligence, liability for fraud, and your statutory rights if you use the site as a consumer.
Links to other sites
Where we link out, what happens next is that site's responsibility, under its terms and its privacy policy rather than ours.
Using our content
The underlying railway and station data belongs to its sources and carries their licences, credited on the attribution page. The site's own design, code and written content belong to Optional Ltd. Please link to us freely; ask before republishing substantial parts.
Changes and contact
These terms may change, and material changes will appear in what's new. Questions, and corrections to the map, go through the contact page.
These terms are governed by the law of England and Wales.